Shipping Policy


Shipping Overview

All Birthdate Candles ship from our carbon neutral fulfillment center in West London. We ship candles domestically via Royal Mail ground service.

Candle Shipments

Since each candle is personalized to the day, it can take up to 1 week after ordering to ship. Once your candle ships, you will receive a confirmation email containing a Royal Mail tracking number so you can keep tabs on your order.

Time in transit is 2-3 days after processing, depending on your location (it takes an additional 2-3 days for orders shipping to Jersey).

Shipping is free on orders of 2+ items, and 3,50£ for 1 item.

     

    Returns & Exchanges

    Damages / Wrong Product

    If you received the incorrect product or there is damage, please reach out to support.uk@birthdatecandles.com, and we’ll make sure your issue is fixed.

    Returns & Exchanges

    We only take returns or exchanges for unburned candles in their original states. Customers are responsible for return shipping fees. Please reach out to support.uk@birthdatecandles.com to set up a return or exchange.